Greetings,<br><br>In my otrs setup new tickets are generated by inbound emails to a specific address. At that time those new tickets sit in a queue but are not assigned to a user for action.<br><br>Is it possible to automagically assign new tickets to a user in some round-robin, or other basic and fairly distributed fashion? As most support/help desk environments go techs are all over the place and it would be helpful to be sure the tickets are assigned right away instead of sitting in a queue waiting for manual assignment.
<br><br>Thanks!<br><br>-Jeff<br>