22 Jun
2010
22 Jun
'10
8:51 p.m.
Hi, On 22.06.2010, at 13:38, Ruslan wrote:
it seems the only way to lock it after creation.... Now i'm trying to find the way set owner selection automatically in ticket creation process. I mean - Field "Owner" automatically filled with Agent name.
This is not that easy as the list of agents is reloaded everytime you select or change the destination queue. You could modify the Ajax load function but there I can’t help you to find a direction, sry. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project