[otrs] Question on PhoneView and ticket Status

How do I change the status of a ticket from 'New' to 'Open' with sending an email to the customer. (Such a case would arise if I opened an internal ticket via 'Phone View'. Since I created the ticket, I don't really need notification, I should be able to change to the status to Open) Even better behavior would be to set the default ticket status of tickets created via the 'PhoneView' to 'Open' instead of 'New', since customer contact has, by necessity, already been made. ;-)