Re: [otrs] OTRS upgrade from 3.0 to 3.1 fail - Run scripts/DBUpdate-to-3.1.pl

Tks :) Marco -----Original Message----- From: Martin Gruner Reply-to: User questions and discussions about OTRS. To: User questions and discussions about OTRS. Subject: Re: [otrs] OTRS upgrade from 3.0 to 3.1 fail - Run scripts/DBUpdate-to-3.1.pl Date: Mon, 19 Mar 2012 11:57:47 +0000 Dear Marco, this issue should now be fixed. Please try the latest version of this file for a test update, if you can: http://source.otrs.org/viewvc.cgi/otrs/scripts/DBUpdate-to-3.1.pl?view=log. It should now work ok for you. Thanks and very best regards, mg Am 27.02.12 13:27, schrieb Marco Ferreira:

Hello All,

I try to upgrade my otrs from version 3.0 to new version 3.1 and I have the below error when run the perl script scripts/DBUpdate-to-3.1.pl

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Migration started...

Step 1 of 22: Refresh configuration cache... done.

Step 2 of 22: Check framework version... done.

Step 3 of 22: Creating DynamicField tables (if necessary)... done.

Step 4 of 22: Create new dynamic fields for free fields (text, key, date)... done.

Step 5 of 22: Migrate ticket free fields to dynamic fields...

Migrated 0 tickets of 0 (with Free fields data). done.

Step 6 of 22: Migrate article free fields to dynamic fields...

Migrated 0 articles of 0 (with Free fields data). done.

Step 7 of 22: Verify if ticket data was successfully migrated...

Verified 0 tickets of 0 (with Free fields data). done.

Step 8 of 22: Verify if article data was successfully migrated... Verified 0 articles of 0 (with Free fields data). done.

ERROR: OTRS-DBUpdate-to-3.1-10 Perl: 5.8.8 OS: linux Time: Fri Feb 17 11:03:37 2012

Message: Need Label!

Traceback (32511): Module: Kernel::System::DynamicField::DynamicFieldUpdate (v1.50) Line: 378 Module: main::_MigrateFreeFieldsConfiguration (v1.71) Line: 1245 Module: scripts/DBUpdate-to-3.1.pl (v1.71) Line: 139

Could not migrate configuration for dynamic field: ArticleFreeText1 at scripts/DBUpdate-to-3.1.pl line 1253.

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Someone already have this error, could you please help me.

Regards, Marco

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-- Martin Gruner Senior Developer R&D OTRS AG Europaring 4 94315 Straubing T: +49 (0)6172 681988 0 F: +49 (0)9421 56818 18 I: www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt-Nr.: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender), Christopher Kuhn Verbinden wir uns! OTRS 3.1 schafft einfachere Integration mit Drittapplikationen – Für Frühbucher zum Vorzugspreis: http://www.otrs.com/index.php?id=2361&L=1