Haven't had to ask for help on anything in months. This has served us well! We've run for 161 consecutive days controlling 632 tickets without one glitch in the system. Now for my problem! ;) We're implementing a new Intranet and in the spec it requires web-based applications to run within a framed environment whenever possible. Basically all our tools are in a list framed on the left and when clicked they load in a frame on the right. I've been able to get OTRS to load in the frame and all was fine until today. It appears that anytime we click a message in the message thread view (something historical), OTRS logs us out. This only occurs on those links and the rest of the app runs fine in the frames. Take OTRS out of the frame and the message history links behave as they should. I've looked it over but just can't put my finger on it. Anyone know what's wrong? Would be a shame to have to launch this in a new browser window when it's not neccesary.. I think. Charles