http://doc.otrs.org/3.1/en/html/adminarea-salutations-signatures-attachments
-and-answers.html
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Gerald Young
Sent: Tuesday, September 11, 2012 11:06 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Responses when creating new e-mails
copy paste?
On Tue, Sep 11, 2012 at 10:57 AM, Jean BROW wrote:
Hi,
When the agent would like to create a new e-mail (he dosen't replay to an
incoming email). How can I make it possible so agent can choose one of the
"Response template" in system (same template we can choose from when we
replay to incoming emails).
Thanks and Regards.
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
