Do you know that there is a CICS (Customer Information and Communication System) version of OTRS ? it should be more suitable, probably, at you need. It should be more "CRM oriented" if I have well understood.
Hi,
I would like to search a ticket by other customer client information (not only by ticket nr., title, customer ID ) like phone number, a field I added.
How can I enable this option in agent search ticket page?
Thank you very much
Alessandro
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