10 Mar
2004
10 Mar
'04
11:50 p.m.
On Wednesday, March 10, 2004 4:31 PM
Stefan Testa
We currently get a lot of spam sent to our OTRS system so I have just been telling everyone to move it into the "junk" queue. How do I go about deleting all of this junk?
The GenericAgent is meant for performing this. See http://doc.otrs.org/1.2/en/html/generic-agent.html and http://doc.otrs.org/1.2/en/html/generic-agent-example.html#AEN1040 GA will get executed via the Cron jobs. See http://doc.otrs.org/1.2/en/html/cronjob.html
If there is a better way to go about doing this, please let me know.
You're on track already. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388