In my case I had to write a GenericAgent extension, that is a custom
perl generic agent that does exactly the merge (and close) of closed
tickets for situations where a third-party notifies via email that the
issue has been solved.
It requires Perl knowledge to write such an agent.
Umberto
On 9/3/07, Kaiser, Hans
Kaiser, Hans wrote:
is it possible to define a Massmerge by the GenericAgent? If so, how?
I am running otrs 2.04 ubuntu dapper default setup.
Hello again,
is there no possibility to use the merge in the genericAgent?
Isn't it possible? It would be kind, if I could get any response...
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