Look in “Auto Responses” and “ Auto Responses <-> Queue” section.  There is a ticket type called “auto-reply” that is called whenever a queue is set to give new ticket notfication.

Also, in the future please post this in the discussion lists.

Regards,

Andy


On 9/10/06 11:36 PM, "Yosua Winata" <yosua.winata@yahoo.com> wrote:

Hi Andy,
  
My name is yosua.
  
I have a few trouble in auto response in OTRS 2.0.4.
  
 
  
Please help me, if you can solve my problem.
  
The default, otrs automatically sending auto response with subject <default_reply>:
  
 
  
Re: [Ticket#ticket_id] [<OTRS_CUSTOMER_SUBJECT[20]>]
  
I have a few trouble to remove tag [Ticket#ticket_id].
  
So finally, text in subject field, should like this:
  
 
  
Re: [<OTRS_CUSTOMER_SUBJECT[20]>]
  
How is a way to remove [Ticket#ticket_id], because in subject field if Re: [Ticket#ticket_id] [<OTRS_CUSTOMER_SUBJECT[20]>] is showed, the subject field is too long. I have tried, and so far i don't have any solution, thanks before.
 
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