I am able to see customer users, search for them, add them to tickets and even send e-mails to them but they can’t login through the customer.pl script. My settings are shown below.

 

 

 

 

 

My config.pm

 

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#Enable LDAP authentication for Customers a.k.a non-IT employees

  $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

  $Self->{'Customer::AuthModule::LDAP::Host'} = 'server.domain.org';

  $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=users,dc=domain,dc=org';

  $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

 

#CustomerUser

#(customer user database backend and settings)

    $Self->{CustomerUser} = {

      Module => 'Kernel::System::CustomerUser::LDAP',

      Params => {

      Host => 'server.domain.org',

      BaseDN => 'OU=staff,DC=domain,DC=org',

      SSCOPE => 'sub',

      UserDN =>'domain\otrsagent',

      UserPw => 'secret',

    },

# customer unique id

    CustomerKey => 'sAMAccountName',

    CustomerID => 'mail',

    CustomerUserListFields => ['sAMAccountName', 'mail'],

    CustomerUserSearchFields => ['sAMAccountName','givenname','sn' ],

    CustomerUserSearchPrefix => '*',

    CustomerUserSearchSuffix => '*',

    CustomerUserSearchListLimit => 250,

    CustomerUserPostMasterSearchFields => ['mail', 'givenname', 'sn'],

    CustomerUserNameFields => ['cn', 'sn'],

    Map => [

# var,frontend,storage,shown,required,storage-type, http-link, readonly

      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '',0 ],

      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '',0],

      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var', '',0],

      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '',0],

      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '',0],

      [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '',0],

    ],

  };

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sync-ldap2db

 

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my $UidLDAP = 'domain\otrstest';

my $UidDB   = 'otrs';

 

my %Map = (

 

    # db => ldap

    email       => 'mail',

    customer_id => 'mail',

    first_name  => 'givenname',

    last_name   => 'sn',

    pw          => 'test',

 

);

 

my $LDAPHost    = 'server.domain.org';

my %LDAPParams  = ();

my $LDAPBaseDN  = 'ou=staff,dc=rcskids,dc=org';

my $LDAPBindDN  = 'domain\otrstest';

my $LDAPBindPW  = 'secret';

my $LDAPScope   = 'sub';

my $LDAPCharset = 'utf-8';

 

#my $LDAPFilter = '';

my $LDAPFilter = '(ObjectClass=*)';

 

my $DBCharset = 'iso-8859-1';

my $DBTable   = 'customer_user';

 

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Thanks,

 

Ryan

 

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