Hi Kai,
Ooops I must have missed your posting, I have improved Delphines
GenericStats.pl / pm a little bit.
I think I will be able to share something workable in the next few days
Anybody interested in "alpha" testing. (linux; OTRS 1.2.2)
kr
Paul
Bühler. Kai @otrs.org on 07-04-2004 13:27:32
Please respond to "User questions and discussions about OTRS."
Sent by: otrs-bounces@otrs.org
To: "User questions and discussions about OTRS."
cc:
Subject: AW: [otrs] Statistice about moves
Hi,
I told about a week or two ago here in the list that we will set up a
statistics project and deliver it to the original otrs crew. I just put
your request into our concept. If you can wait a month or two you get it in
order to avoid duplicate work ;-)
kai.
-----Ursprüngliche Nachricht-----
Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]Im Auftrag von
Paul Rhein
Gesendet: Dienstag, 6. April 2004 10:14
An: otrs@otrs.org
Betreff: [otrs] Statistice about moves
Hi all,
I would like to produce statistics about the ticket flow.
I.e. I would like to know how many tickets move from Queue1 to Queue2,
things like that.
Looking around in the OTRS database I find information in table
"ticket_history" under the "ticket_history_id " "18" (Ticket moved to Queue
'Queue1').
Good, so I know where it is now but I do know where it was before, my task
would be greatly simplified if the text would be changed to something like:
Ticket moved from 'Queue1' to 'Queue2'.
I think this is easily achived in OTRS. What are the chances to get this
into the official otrs CVS ?
thanks for the help and above all thanks for OTRS.
Paul
----------------------------------------------------------------------------------------------------------------------
Electronic information is not secure, therefore the Entreprise des Postes
et Telecommunications accepts no responsibility whatsoever for the contents
of this message, which is intended for the addressee only. Its contents
and any attached files are strictly confidential. If you have received
this message in error, please telephone the following number 4765-1.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
=> http://www.otrs.de/
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
Support oder Consulting für Ihr OTRS System?
http://www.otrs.de/
