Looks like as of April, 2012, this gadget has been sold to a private company and the open source version is no longer maintained. Looks kinda cool, though.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]
On Behalf Of Jean BROW
Sent: Saturday, February 02, 2013 2:19 PM
To: User questions and discussions about OTRS.
Subject: [otrs] OTRS Manager
Hi,
Anyone using this tool? OTRS Manager
Is it a good tool? Possible to see any screenshot?
Thanks.