Hi,

I’m using „pre-canned responses” (using the “response” part of the admin section of OTRS), but it would be good to know how to modify all three in case I use the other two in the future.

Thanks!

Tabitha

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Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Salvador Manzo
Gesendet: Donnerstag, 1. März 2007 19:49
An: User questions and discussions about OTRS.org
Betreff: Re: [otrs] top posting

Tabitha,
Are you using pre-canned responses, auto-responses or notifications?  Those are the three possible areas where you would need to modify the response template, I believe.


On 3/1/07 06:13, "Tabitha Stang" <stang@cleverbridge.com> wrote:

Hi,

My company is evaluating OTRS for use.  Unfortunately I’ve run into a major problem.  When I answer a test mail, the format is so:

=================================
[salutation I created]

[body of the customer mail]

[OTRS response that I chose]

[OTRS predefined signature I created]
=================================

We need the format order to be “top-posted” as below:

=================================
[salutation I created]

[OTRS response that I chose]

[OTRS predefined signature I created]

[body of the customer mail]
=================================

How do we change this?

Thanks!

Tabitha Stang
cleverbridge AG

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