It's best to have the script check the body for text. The more information that you put into a trouble ticket, the more useful your system will become. I encourage my agents to fill in as much information as possible. I'm sorry I don't fully understand question b -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of sc2@gmx.at Sent: Thursday, May 17, 2007 8:40 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] close ticket without body Thanks, i hope they will change it , often its need to be close a ticket without a content (and type in a space) b.) When i setup a pop3 Account, he does not check automatically for new inboxes (via Interface) any idea why? then i did too try PosterMasterpop3.pl with -u -p and -s it work. when i try it over crontab (without options) it doesnt works. thx for all help bye _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/