Ok. Now i have the Phone number in the customer field but i am not able to see it in the request window ( bottom right ).
I can only see Firstname, Lastname, Login, Email:

I also noticed that the phone number doesn`t have a " * " besides it and that it is greyed out. How can i make it mandatory so that it will show in every request the user makes ?

Regards,

Paul Andurnache



Rory <rclerkin@gmail.com>
Sent by: otrs-bounces@otrs.org

26.09.2011 12:18
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Re: [otrs] Add details to customer fields





I was just trying to dig up the same thing from my own config.
Once you add all the telephone details into your LDAP config for each user you can use 

 UserPhone      => [ 'telephoneNumber' ],

to get this information to display in each ticket for a customer.

Kind regards,
Rory Clerkin
On 26 September 2011 10:13, Phil Bieber <philbieber@gmail.com> wrote:
Hi!
You can use the UserSyncMap Feature to achive just that, at least when you have the data in your LDAP.
In your otrs\Kernel\Config.pm, you have configured the LDAP connection. After That, just add the UserSyncMap, just like the following:

        $Self->{"AuthSyncModule1"} = 'Kernel::System::Auth::Sync::LDAP';
        $Self->{"AuthSyncModule::LDAP::Host1"} = [ '192.168.1.10' ];
        $Self->{"AuthSyncModule::LDAP::BaseDN1"} = "dc=example, dc=com";
        $Self->{'AuthSyncModule::LDAP::SearchUserDN1'} = 'user@example.com';
        $Self->{'AuthSyncModule::LDAP::SearchUserPw1'} = 'securepw';
        $Self->{'AuthSyncModule::LDAP::UID1'} = "sAMAccountName";
        $Self->{'AuthSyncModule::LDAP::Die1'} = 1;
        $Self->{'AuthSyncModule::LDAP::AccessAttr1'} = "member";
        $Self->{'AuthSyncModule::LDAP::UserAttr1'} = "DN";
#       $Self->{'AuthSyncModule::LDAP::UserSyncInitialGroups1'} = [ 'users', ];
        $Self->{'AuthSyncModule::LDAP::UserSyncMap1'} = {
                UserFirstname  => [ 'givenName', 'initials', ],
                UserLastname   => [ 'sn' ],
                UserEmail      => [ 'mail' ],
                #UserSalutation => [ 'salutation' ],
                UserTitle      => [ 'title' ],
                UserPhone      => [ 'telephoneNumber' ],
                UserFax        => [ 'facsimileTelephoneNumber' ],
        };

Just adapt it to your needs!
HTH

Cheers
Phil.

--
It might be just possible, by lying very still in a cellar somewhere,
to get through a day without committing a crime. But only just. And,
even then, you were probably guilty of loitering.
- Terry Pratchett: Feet of clay.

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FINGERPRINT: CA81 28C2 E63F DAF8 5ED4 DACB 7C26 EE5B 0185 E301
Philipp Bieber - philbieber@gmail.com
2011/9/26 <Paul.Andurnache@aviva.ro>


Hello,

        Thank you for the reply. I get them by LDAP from AD.

Regards,

Paul Andurnache


Rory <rclerkin@gmail.com>
Sent by: otrs-bounces@otrs.org

26.09.2011 12:05


Please respond to
"User questions and discussions about OTRS." <otrs@otrs.org>
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Re: [otrs] Add details to customer fields







Hi Paul,

What do you get your customer details from? LDAP or OTRS DB?

Kind regards,
Rory Clerkin

On 26 September 2011 09:25, <Paul.Andurnache@aviva.ro> wrote:

Hello,

       Is there a way to add the Phone Number of a customer into it`s details so it can be visible in the requests ?

Regards,


Paul Andurnache

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