[otrs] Option Forward missing

Good morning, I have installed the version of OTRS 2.4.7 with ITSM 2.1.1 on windows XP platform, the problem faced by agents is that the option has gone forward. this is normal or when updating something loss?. OTRS 2.4.7 - ITSM 2.0.3 OTRS 2.4.7 - ITSM 2.1.1 should report this as a bug or is change the way of work? thanks Julio Cesar Angulo Quiroz Telf.: 997066155