[otrs] Active Directory extended

Hi, I have a question about Active Directory and OTRS. Suppose I would want to control more via AD than 'just' logons. I would like to explore if it is possible to control the relation between a customer-user and a company and the relation between agents and queues in AD. Questions: - Is anyone aware of such a project? - Is there a specific snap-in for MMC users and computers that controls OTRS specific configs? - Better ideas? The reason to move this config to AD is that I want system admins to be able to control this data, without having to have access to OTRS (or knowledge of OTRS), plus I like to have all user related data in a singel location. Thanks, Arnold.