Re: [otrs] Adding feature

Hi Travis, On Wed, Mar 19, 2003 at 01:11:07PM -0600, Travis Kelley wrote:

Can anyone help he with adding a feature. I want to add some perl code that would be executed whenever a user closes a ticket. I have looked through the code but can't determine where to add stuff so it runs every time a ticket it closed. Can anyone help me with this?

Kernel/System/Ticket/State.pm -> SetState() is used if a ticket state is changed. So it would be a good place to plug code in here. --=> However let me see what I can do this for you (a generic solution).

Travis

Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 6:20am up 33 days, 16:42, 6 users, load average: 0.46, 0.19, 0.12