Hi everyone, I was looking into the config options from subject and was unable to find any use for them even after I searched through the source code. Here are a couple of details I was able to gather: - Ticket::ViewableSenderTypes = Help is incomplete saying only: Defines the default viewable sender types of a ticket (default: customer) = Unable to find anything useful by searching v3.1.9 sources for the text "ViewableSenderTypes". I found this config option referenced in only two places, the new() methods of "Kernel::Modules::AgentTicketQueue" and "Kernel::Modules::CustomerTicketOverview" but then I wasn't able to determine where/how it is actually used. - Ticket::UnlockStateType = Help is incomplete saying only: Defines the valid states for unlocked tickets = Unable to find anything useful by searching v3.1.9 sources for the text "UnlockStateType". I found this config option referenced in only one place, the new() method of "Kernel::System::State" but then I wasn't able to determine where/how it is actually used. *** Does anyone know about the usefulness of these options? *** /bogdan