25 Feb
2004
25 Feb
'04
7:33 a.m.
On Wednesday, February 25, 2004 8:00 AM
Daniel Balan
Wright. But isn't this something that OTRS should set automatically ?
Well, it does - if you tell it to. Because of the flexibility arising from the state model it is merely not possible to fully automate it. What if the other day you decide to introduce a new tier, resulting in the tickets not being closed, but simply moved away, say to QM? You get the point... Regards, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388