Dear,
And thanks, it's work how I want,
I have another question, where I can find the correspondence with different
tag (<OTRS_CUSTOMER_*>, <OTRS_TICKET_State>, ...) because I need for example
to insert the date and time when the ticket is open in my auto-response.
Best regrads
Sébastien Bory
-----Message d'origine-----
De : otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] De la part de Nils
Leideck
Envoyé : mercredi 2 mars 2011 09:52
À : User questions and discussions about OTRS.
Objet : Re: [otrs] Add Hardware Type Itsm
Dear both,
just to be correctly, the Hardware Types are defined in the catalog class
"ITSM::ConfigItem::Hardware::Type”.
;-)
Cheers, Nils
On 02.03.2011, at 08:37, Adam Bator wrote:
> Yes you can do it and it is quite simple.
> It is done in Administration -> general catalog :
> TISM::ConfigItem::Class Look at the ones already there for examples.
>
> W dniu 2011-03-01 10:23, Sebastien Bory pisze:
>>
>> How i can add a hardware type in the configuration Item ?
>>
>> I explain when you add an hardware item you have the name, description,
.. and you have a drop list (type) and you can choose, printer, modem,
keyword, … and I need to add type since firewall , how I can do that?
>>
—
Nils Leideck
http://webint.cryptonode.de / a Fractal project
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