Re: [otrs] OTRS with Apache 2.0

3 Apr 2003

      Hi Ruben,

On Thu, Apr 03, 2003 at 03:02:00PM -0300, Ruben Sajnovetzky wrote:
...
I installed Otrs in a linux box (mandrake) and I'm try to use with apache2.
I followed all the steps, but when I try to run "installer.pl" I get the 
following
error:
[Thu Apr 03 14:43:20 2003] [error] [client 161.44.206.80] client denied by 
server configuration: /opt/otrs/bin/cgi-bin/installer.pl
I'm sure is a security config problem because I made a sample script xx.pl 
that I can't run with same error,
but when I put my script (xx.pl) under standard cgi-bin of apache2 
(/var/www/cgi-bin) it works fine.
Should I add same extra configuration in httpd2.conf or other place to get 
this running ?
a) How looks your apache config for OTRS? It should be like that:
   [...]
   ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"

   # set mod_perl2 options

     SetHandler  perl-script
     PerlHandler ModPerl::Registry
     Options +ExecCGI
     PerlOptions +ParseHeaders
   </Location>
   [...]

b) Check your file permissions in /opt/otrs/ if the webserver user an 
   read/execute /opt/otrs/bin/cgi-bin/installer.pl.

    -=> Use /opt/otrs/bin/SetPermissions.sh    [OTRS_GROUP] [WEB_GROUP]

c) If you get your perl execute problem solved take care that you use no mod_perl2
   for installer.pl or use a cvs snapshot (ftp://ftp.gwdg.de/misc/otrs/misc/snapshots/) 
   for this.

     -=> The installer.pl of OTRS 1.0.x will not work with mod_perl2
...
Saludos
Ruben Sajnovetzky
Martin

--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
                      The Unix Programmer's Manual, 2nd Edition, June 1972