I think I have the same issue but with a more detail message. [Thu Jan 6 16:37:27 2005] QuotedPrint.pm: MIME::QuotedPrint version 2.03 required--this is only version 1.00 at C:/otrs/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 57. [Thu Jan 6 16:37:27 2005] QuotedPrint.pm: BEGIN failed--compilation aborted at C:/otrs/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm line 57. Compilation failed in require at C:/otrs/otrs/Kernel/cpan-lib/MIME/Decoder.pm line 171. I had the same message as what Scott had. Then i bounced the apache server. Then I got this. OTRS is running on W2K and its version 1.3.2. Thanks in advance. Jack Shum -----Original Message----- From: Scott Hall [mailto:scott@harmonyip.com] Sent: Thursday, December 16, 2004 9:25 AM To: otrs@otrs.org Subject: [otrs] MIME::Decoder::QuotedPrint I am having the following issues when trying to assign a ticket from one queue to another among other things. Periodically it will complain about my having the wrong version of QuotedPrint. And still other times it seems to work fine. I am running otrs version 1.3.2 on a FreeBSD 4.9 box with mysql and sendmail. When I try to move from one queue to another I get the following in the browser. Software error: Can't locate object method "init" via package "MIME::Decoder::QuotedPrint" at /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm line 173. For help, please send mail to the webmaster ( webmaster@harmonyip.com mailto:webmaster@harmonyip.com ), giving this error message and the time and date of the error. I have looked thru the archives and found this one that talks about a similar issue but the resolution, which was to add a 'use missing::library' to the file that is erroring, didn't really work for my issue. For my particular issue I added 'use MIME::Decoder::QuotedPrint' and 'use MIME::Decoder::QuotedPrintinit' to /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm. http://lists.otrs.org/pipermail/otrs/2003-January/000746.html http://lists.otrs.org/pipermail/otrs/2003-January/000746.html Does anyone know what might be causing this issue or how I might go about resolving it? Thanks for any information you shed on this matter. --Scott