I experienced this same situation. To clear this up a bit - I was using two clients,
1) Thunderbird
2) Webmail through OTRS

Once I configured Webmail through OTRS, my E-mails were being removed from my inbox on Thunderbird. Was bizarre at the time, so I removed my credentials from OTRS for webmail and my e-mails stayed put. I was configured for IMAPS.

Is this what you experienced?

On 5/29/2010 9:22 AM, Siva Prasad wrote:

May be i'm not clear in my previous emails...I'm using IMAP for post master A/c

On Sat, May 29, 2010 at 7:51 PM, Siva Prasad <sivaprasad@evergent.com> wrote:

Whats my issue is I want the emails to be in my inbox even after creating a ticket.

Suppose take outlook or any email client the emails will be in outlook but the copy is retained on the server.

If the mail is being deleted from server then theres no point in creating to protocols for IMAP/POP as both are performing the same.

On Sat, May 29, 2010 at 5:26 PM, Marco Vannini <marco.vannini@gmail.com> wrote:

Hi Siva,
removing mail after that they have being fetched could not be considered a bug... it's a safe matter otherwise tickets might be recreated .

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