Re: [otrs] queue view

Thanks! That seemed to work! On Mon, Jun 2, 2008 at 10:18 PM, Roman Kerschner wrote:

Hi Adrian,

I've found a possibility to view all ticket in my queues. It's not the best way to edit the modules but it's working for me.

Search the Module-File "AgentTicketQueue.pm" in "/usr/share/otrs/Kernel/Modules" (it's on my system there) and edit the following line:

$Self->{ViewAll} = $Self->{ParamObject}->GetParam(Param => 'ViewAll') || 0;

to

$Self->{ViewAll} = $Self->{ParamObject}->GetParam(Param => 'ViewAll') || 1;

I've not found a Config parm for "ViewAll" yet, so I changed it directly. (Dose somebody know the parm?)

It won't view alls Queues you have, but it will view all tickets in all queues where you have "rw" / "ro" rights.

I hope it helps you a bit.

Regards,

Roman

On Mon, 2 Jun 2008 17:12:26 +0800, "adrian guevara" wrote:

Hi Lars,

Thanks, but that was already enabled. The problem I guess was that the tickets were not appearing because the states are all set to 'new' Setting them all to open seemed to help. Now, I'd like to see the queue name even if there are 0 entries on the queue. would that be possible?

On Mon, Jun 2, 2008 at 3:33 PM, Lars Jørgensen wrote:

Hi Adian, Enable StatusView. Search for it in Sysconfig. -- Lars

------------------------------ *From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *adrian guevara *Sent:* Monday, June 02, 2008 7:30 AM *To:* User questions and discussions about OTRS.org *Subject:* [otrs] queue view

Hi,

Is there a way to make the queues (and the tickets that fall on them) appear persistently on the queue view page? From what I've seen, when a ticket in a certain queue is locked, it disappears from the queue itself. I'm thinking I can use this so that an agent can see what other agents are working on.

Thanks in advance!

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Mit freundlichen Grüßen Roman Kerschner

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