Sorry, in the ITSM Change Management module; I do not explain it, the better explain with an example, I want to register in OTRS, the scheduled replacement of memory banks on a server, and there are 3 people involved in such work, the manager, build and agent, I understand that there must be roles defined, but as public this procedure in OTRS?

Julio Cesar Angulo Quiroz

Telf.: 997066155

De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de David Boyes
Enviado el: Miércoles, 09 de Marzo de 2011 05:23 p.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] how to change

Make changes in the software code, or the settings in the software, , or create changes in the ITSM Change Management module?

Hello, do not understand how to make changes, someone has a manual of procedures of this part or a link where you can advise me.
thanks

Julio Cesar Angulo Quiroz

Telf.: 997066155