Hi Micheal,

I had a same problem and i change this file

In /etc/httpd/conf.d/otrs.conf it was missing the yellow line just below :

<Location /otrs>

# ErrorDocument 403 /otrs/customer.pl


ErrorDocument 403 /otrs/index.pl

SetHandler perl-script

PerlHandler ModPerl::Registry

Options +ExecCGI

PerlOptions +ParseHeaders


order allow,deny

allow from all

</Location>


verify that you have in your file

nicolas