Harg, this is going to be very long :D ...<div><br></div><div>What Lukasz has indicated you are the fields related to the FAQ&#39;s tables in the OTRS database. OTRS store the information that you enter in the variuos forms of the tool in a repository.</div>

<div><br></div><div>With the SELECT provided, that must be executed via command line after that you connect at the database (DB), you will have a list (textual) that should match your criteria. That means fields Symptoms, Problem, Solution... and so on.</div>

<div><br></div><div>There are many other methods to connect at the db but I think that are out of scope/topic of that maillinglist/forum</div><div><br></div><div>Cheers.</div><div><br></div><div>MV<br><br><div class="gmail_quote">

On Wed, Mar 16, 2011 at 2:16 PM, Silver springs <span dir="ltr">&lt;<a href="mailto:win2xl@gmail.com">win2xl@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">

<br>
<div>Hi Lukasz,</div><div><br></div><div>Thanks for your reply on the FAQ article help. </div><div><br></div><div>Im not sure if I understand what you said about the f_subject and other fields.  Please let me know what are these f_subject, f_field1 etc .. What do these attributes represent when I select them ? Could you please tell me what they mean in terms of an individual FAQ article ? </div>


<div><br></div><div>I see that if I select the output to CVS, I get an output in excel format . Do you mean setting the limit to above 74, it downloads more than 74 FAQ articles ?</div><div><br></div><div>Please help me understand these questions. </div>


<div><br></div><div>Winter.</div><div><br></div><div><br></div><div><span style="border-collapse:collapse;font-family:arial, sans-serif;font-size:13px"><br></span></div>
<br>---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br></blockquote></div><br></div>