Hi Martin, Not exactly. the problem is that we have large number (~100) files that can be attached (all sort of documents, whitepapers, etc). we sync this repository with the server. it would have been nice if the agents could attach files from a directory on the the server itself . this will save the problem of manually updating all the attachments all the time. Moshe Martin wrote: I think you are looking for default attachment!? You can define default attachments for each response. AgentFrontend -=> Attachment (add some attachments) -=> Responses (you will have attachments to select) You will have "default" attchements on compose screen (from the otrs repository). And you still have the other option to attache a attachment via http upload. Is is what you want?