I have an OTRS sandbox system on my laptop with blank root password too: anyway, OTRS-Manager works fine here. I know may sound obvious, but to those who can't connect their OTRS servers to OTRS Manager, I suggest to check if MySQL communication port (usually TCP 3306) is open on the server. Sometimes iptables doesn't contain an appropriate rule so the incoming packets are rejected. Daniele. -----Messaggio originale----- Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di djtzar Inviato: mercoledì 28 maggio 2008 11.42 A: User questions and discussions about OTRS.org Oggetto: Re: [otrs] OTRS-Manager Ok I ran the below mysql statement for the user 'root' , the application seems to be doing something then just hangs for a while and throws out error msg. Can it be that it doesn't like blank passwords? (yes I know blank root pass not good but luckily this system is not live :P ) Any other ideas? P.S I can connect to the database with MySQLFront with 'space' as the blank password , tried that with OTRS-Manager but no joy. Any other suggestions?