OTRS has been killing me lately with it kicking me out with a message saying Invalid "SessionID Invalid!". It has happened when traveling and using my laptop on a WiFi network but it usually happens on my iPhone when I'm NOT on a WiFi network, either Edge or 3G. The way it works is this: I log in and view the Queue. I might be able to zoom in on a ticket, but sometimes I get kicked out when I click Zoom. If I log back in, I get to see the zoomed ticket. Then I click "Empty Answer" to reply. I get kicked out. I log back in and I go to the Compose screen. I type my response, I click send and I get kicked out. I can log back in but my response has been lost. We have OTRS 1.3 installed, is there a way to config OTRS to use cookies or something that will prevent these crazy "SessionID Invalid!" messages? Please. -- Wes Plate Automatic Duck, Inc. http://www.automaticduck.com