Thanks for the information. I found only 3 predefined groups - admin, stats and users. I created a new group "itsm-configitem", enabled all permissions but still no "ConfigItem" in the NavBar.
From: Marco Vannini <marco.vannini@gmail.com>
To: User questions and discussions about OTRS. <otrs@otrs.org>
Sent: Thu, March 11, 2010 11:42:18 AM
Subject: Re: [otrs] Putting CMDB
to work
You should be part of
itsm-configitem group, then you will have the ConfigItem in NavBar. To define new or modify the existant CI you should access [ Config Item ] in admin section