no clues on this ? anybody comfortable with the stat module ? Rachid On Mon, Apr 27, 2009 at 08:01:13PM +0200, Rachid Zarouali wrote:
Hy all, i'm working once more on my otrs system and i was trying to make a stats config which would tell me how many tickets have their first answer in the first response time period i've configurede in my queu config: Escalation - First Response Time: 2880 (0 = no escalation - 24 hours = 1440 minutes - Only business hours are counted.) minutes ( Notify by 50%)
any clues on how to do this ?
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