Hi Mani,
Usually there is an option in the zoomed view if the ticket, but I think you have to be the owner of the ticket or have sufficient permissions to change the priority.
Also, you can change priority by adding a note to the ticket.
Lars
Den 19/04/2009 kl. 22.44 skrev "Mani Padisetti" mailto:mani.prasad@digitalarmour.com.au>:
Morning. Sorry if this is a silly question but I couldn’t find instructions/help on how to change the priority for a ticket, when we work on the ticket. Can you pls advise? Many thanks
Regards
Mani
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