HI,

On 19.01.2010, at 21:17, Marco Vannini wrote:

sacred words. I deny heavy customization too ...


Il giorno 19/gen/2010 21:10, "Sarper SARIDAL" <sarper.saridal@gmail.com> ha scritto:

Customers never stop asking for more.. That's a great opportunity to improve the products but when improving things may get too complex to manage.. My otrs is just out of my controls.. Now because of my modifications even on kernel files i will not be update my product to newer version or the upgrade will be really hard to handle.

well ... you actually just need to have someone whose Job is to organize such customizations every day all day - often called "professional OTRS Support" ;-))

My otrs is just even raising a ticket to a manager and gets approval from cellular phone and the manager replies it with APPROVED and sends a message.. and the ticket state is turned into approved..

Cool stuff ... would not be that easy with proprietary software, right?

Nils Leideck

-- 
Nils Leideck
Senior Consultant


http://webint.cryptonode.de / a Fractal project

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