Hello, Sorry if this is a dumb question. What is the Ticket Status used for and how cna I change it? regards, James Jeffrey Senior Hosting Engineer TechnoPhobia Limited Phone: +44 (0)114 2212123 Fax: +44 (0)114 2212124 Email: james@technophobia.co.uk WWW: http://www.technophobia.com Registered in England and Wales Company No. 3063669 VAT registration No. 598 7858 42 Specialists in e-business technologies and consultancy. Please view our website for further information. Alert to all our customers: Are you aware that your website may not meet Accessibility guidelines and your company could be prosecuted as a consequence. For further information call us on: 0114 2212123 The contents of this e-mail are confidential to the addressee and are intended solely for the recipients use. If you are not the addressee, you have received this e-mail in error. Any disclosure, copying, distribution or action taken in reliance on it is prohibited and may be unlawful. Any opinions expressed in this e-mail are those of the author personally and not TechnoPhobia Limited who do not accept responsibility for the contents of the message. All e-mail communications, in and out of TechnoPhobia, are recorded for monitoring purposes.