Jesse wrote:
Jeff Griffiths wrote:
That's a queue permissions thing, I thought it was initially confusing as well. Just put the rest of of your queues as 'admin' with only the 'submission' queue as 'users'.
cheers, JeffG
Jesse wrote:
I want to make it so that when when a customer creates a new ticket they can only post to a certain queue. right now I'm doing testing on a future ticket system and when I goto post with a user they can send a ticket to all the queue's.
thanks marshall
Are you saying that you want me to make the group admin on the "Junk" "Misc" "Postmaster" and "Raw" queues? I did this and they can still see each of the queues when creating a ticket.
Much easier than all that. Add the following to Config.pm #CustomerPanelOwnSelection #(If this is in use, "just this selection is valid" for the CustomMessage.) $Self->{CustomerPanelOwnSelection} = { QueueID => String '1' => 'First Queue!', '2' => 'Second Queue!', }; Define the queues that you want the customer to see in the web panel. Those will be the only ones available. hth, Tyler Hepworth