I have LDAP authentication set up and I am loggin in under my user id.

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Maurice James Ny
Sent: Monday, June 04, 2007 6:05 PM
To: 'User questions and discussions about OTRS.org'
Subject: RE: [otrs] root@localhost question

This behavior should only happen if you login as root and move tickets.

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From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nick Goldwater
Sent: Monday, June 04, 2007 12:24 PM
To: otrs@otrs.org
Subject: [otrs] root@localhost question

I have noticed that when I move a ticket into another queue it's owner becomes root@localhost. Does anyone know how to keep the current owner intact when changing queues?

Move   

Ticket moved into Queue "Test" (41) from Queue "Support" (5).

OwnerUpdate  

New owner is "root@localhost" (ID=1).

Thanks!