Hi All emails in that account are showing unread. See the output of your mention commands. -bash-3.00# bin/PostMasterMailbox.pl -d 1 POP3S: No messages (helpdesk.otrs@i2cinc.com/mail.i2cinc.com) POP3S: Connection to mail.i2cinc.com closed. -bash-3.00# Nadeem Ahmad Associate Network Administrator Network Operations Centre I2c Incorporated ------------------------------------------------------------ Web site: http://www.i2cinc.com Office-USA: (650) 593 5400 ext 4097 24x7 NOC: (650) 593 5400 Option 3/Option 3 Office-Pakistan: (042) 111.000.911 ext 163/164 Email: anadeem@i2cinc.com Timings: Mon - Fri 0800 PM - 0500 AM PST -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Steven Carr Sent: Wednesday, January 07, 2009 4:27 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Unable to POP3S email in OTRS 2.3.3 Nadeem Ahmad wrote:
Yes, the command successfully executes but due to some reason it does not fetch email.If I go to web account of helpdesk.otrs@i2cinc.com mailto:helpdesk.otrs@i2cinc.com I can see emails are there. What could be the reason?
Are the emails marked as unread? OTRS will not pull messages that are marked as read. What does the command show if you activate the debug flag? bin/PostMasterMailbox.pl -d 1 Steve -- Steven Carr Senior Network Security Engineer - Khipu Networks Ltd. support@khipu-networks.com - www.khipu-networks.com Secure - Compliant - Infrastructure Registered Office: Fairfax House, 15 Fulwood Place, London WC1V 6AY Registered in England. Company Number 5218573