#cat /etc/*-release Fedora Core release 2 (Tettnang) Fedora Core release 2 (Tettnang)
Looks like Fedora Core 2 to me. :o)
It does? How did you know that? You Linux guys are so technical. :)
Not exactly. If you take a look at http://otrs.org/download/ you'll see that there are seven download links that serve rpms. Which one did you pick? I hope you picked the one for Fedora Core 1,2,3 (or RH8, as it's the same rpm actually).
I used FTP to get the file straight onto the server and I *think* I used RH8, but I am not 100% certain today. Perhaps I should remove this RPM and reinstall now that I know which is the correct one?
The rpm installation should have created /etc/httpd/conf.d/otrs.conf which has a ScriptAlias directive that makes sure /otrs/ is linked to /opt/otrs/bin/cgi-bin/. Maybe still you need to restart apache in order to load the OTRS config for apache.
Yes, that file is there and has: ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" I restarted apache now (although I also did this yesterday) and still page not found. /opt/otrs/bin/cgi-bin/installer.pl certainly exists, however. :) I tried now mysite.com/otrs/ and got: You don't have permission to access /otrs/ on this server. This is opposed to mysite/otrs/installer.pl which shows: The requested URL /otrs/installer.pl was not found on this server. Perhaps therein lies the problem? Permissions? Doesn't seem to be however: drwxrwxr-x 3 apache apache 1024 May 30 04:00 cgi-bin/ and -rwxrwxr-x 1 apache apache 4365 Nov 12 2005 installer.pl* Hershel -- Gallery Robinson Web Services http://web.galleryrobinson.com/