Hi all.

  I’m fairly new to OTRS, and am having a bit of a time getting emails to work.  I have one queue (IT) with 4 subqueues (one for each tech).  I would like to have an automated email dispatched to each tech whenever a ticket is entered into their subqueue.  I do not want the customers to be receiving emails, however, as we use OTRS strictly for internal tracking. 

  OTRS is installed on a workstation that is a domain member.  Our email server is MS Exchange 2000.  Can anyone give me a hand?

Thanks in Advance,

John M.