Re: [otrs] Owner list not fully populated under Phone-Ticket

Sven G Lilie wrote:

Just klick on >>all<< and you will see them all!

*OTRS main list * Sent by: otrs-bounces@otrs.org

04.10.2004 16:22 Please respond to "User questions and discussions about OTRS."

To: otrs@otrs.org cc: (bcc: Sven G Lilie/swisscard) Subject: [otrs] Owner list not fully populated under Phone-Ticket

When creating a ticket under "Phone-Ticket", after choosing the queue, the list of owners in the pulldown does not reflect the full list of possible ticket owners. Strangely, it lists _some_ of them, but not all. I noticed another post about this some time ago, but no satisfactory resolution. (I am using OTRS 1.3.1.)

While this is a work-around, it seems like you are requiring an extra (and unnecessary) click for every ticket created through the PhoneView. Is the PhoneView really supposed to work this way?