On Mon, Jul 25, 2011 at 5:55 PM, Jay Coleman
<jlc@dalelands.org> wrote:
We have an event notification for "ArticleCreate" to send a note to a user group ("IT"), that is sending 2 identical notices every time. We have turned of all the notifications under the agent profiles.
In the logs, I get things like this:
Jul 25 16:34:48 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Article::ArticleSend] Sent email to 'CUSTOMER@ADDRESS' from 'ITSupport System <SUPPORT@ADDRESS>'. HistoryType => SendAnswer, Subject => Re: [Ticket#2011072210000013] [IT Support] Jet Training;
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'.
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'.
Jul 25 16:34:49 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON2@ADDRESS'.
Jul 25 16:34:50 joxer OTRS-CGI-10[18708]: [Notice][Kernel::System::Ticket::Event::NotificationEvent::_SendNotification] Sent agent 'Customer Updated Ticket - To IT Group' notification to 'PERSON3@ADDRESS'.
The PERSON@ADDRESS bits are to clean the log of email addresses. PERSON@ADDRESS is one person, PERSON2@ADDRESS is a second person, and so on.
An ideas on how I can track down why it is sending duplicates?
Thanks,
Jay
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