Hi Laszlo, I guess you are looking for something like in SysConfig -> Group "Ticket" -> SubGroup "Frontend::Customer::Ticket::ViewNew" -> enable "CustomerPanelOwnSelection" and add/remove the list of queues and names which you want to show for new ticket creation in the customer interface. Greetings, -Martin On 06.01.2010, at 14:11, Krasznay László wrote:
Hi all!
I found the way to limit the customer to only one queue. The problem is the customer still have to chose from queue list. Is it possible to remove the whole option and put all tickets from web interface to the RAW queue?
Thanks! Laszlo --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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