Am Die, 2003-08-19 um 16.04 schrieb Daniel Seifert: Hi,
For testing, I sent a new ticket to our system. It was automatically queued in queue A1 (subqueue of queue A). In the queue view, the parent queue A was listed as having (1) ticket. Clicking on the parent queue A did not make the subqueue A1 visible nor did it show the ticket. The new ticket is only visible by going to Tools -> show all open tickets.
Hmm, some more observations: 1. I created a new queue called test and a subqueue test1. Sorting an open ticket in there worked fine. (test is showed as having an open ticket, clicking on test in the queue view gives me a second line with subqueue test1, clicking on test1 gives me the ticket). 2. I changed the queue 'test' to be called test0. Everything still fine. 3. I changed the queue 'test0' to be called 'test0 (dt)'. It still has the subqueue test1 but in the queue view the subqueue and ticket is no longer shown. 4. I changed 'test0 (dt)' to 'test0 dt'. Subqueue test1 has vanished, in the queue view I still have 'test0 (dt)' with one open ticket listed. The question in test1 has been moved to junk by the system. This means I now have a ghost queue 'test0 (dt)' which is not listed in the admin->queue interface anymore. 5. Renamed 'test0 dt' to 'test0' and created new queue 'test1' as subqueue of 'test0'. Moved test ticket from junk back to 'test1' 6. Renamed 'test0' to 'test0 en'. Subqueue test1 is still there, clicking on 'test0 en' in the queue view lists 'test1' and subsequently the ticket. Everything ok. 7. Renaming 'test0 en' to 'test00'. Everything still okay. 8. Renaming 'test00' to 'test(en)'. Subqueue still exists but same problem as described above (quote and #3) Looks to me like names of queues must not have parentheses. As I didn't actually have queues A, A1 etc, but rather "Support (dt)" and "Support (en)" with subqueues for different products, this would explain the problem. As there are quite a few subqueues, I'm reluctant to have them all deleted and to configure them again from scratch :-( Is there any way of renaming the queues to not contain the parentheses without having all subqueues as ghosts and all tickets moved to junk? -- Mit freundlichen Gruessen / With best regards Daniel Seifert 79bmedia GmbH * Chausseestr. 1 10115 Berlin * Germany * Tel. +49 (0)178 8775642