Hello List,<br><br>First off, thanks for a fantastic product!&nbsp; I have OTRS up and running for an IT department spread across 4 states, and my agents have picked up the system much more quickly then I originally anticipated.&nbsp; 
<br><br>I'm curious as to how to start working with the &quot;Ticket Supervisor&quot; functionality I see on <a href="http://otrs.org">otrs.org</a>.<br><br>I've enabled &quot;Ticket Watcher&quot; in Kernel/Config.pm (which rocks!), but I can't seem to find any reference to Ticket Supervisor anywhere else.&nbsp; I've searched the mailing lists with no success.
<br><br>Any pointers would be greatly appreciated.<br>