Hi , I know there is a "Spam" link if you click on the 'Zoom" link on a ticket. Is there a way to add this Spam link to the default view of each ticket. I tried searching the list archive and came up with this (below) , but I suspect that it's for the earlier version of OTRS and does not seem to work. First prize would be to use in conjunction with the Bulk feature. So you bulk select your spam tickets and just click the Spam link somewhere in the Main Queue View and it moves all those tickets to the SPAM Queue. Fairly new to OTRS so please be patient ;) Hi Mark,
On Tue, Feb 18, 2003 at 09:14:54AM +0100, Mark N. wrote:
Would it be possible to make a button/link (next to the Lock, Zoom, Close, etc. buttons) in the Queue view, that would move a ticket to
the Junk queue (or maybe delete it)? We get a lot of spam in some of
our queues and it takes time to close all those tickets :(
Any better ideas?
Yes, you could do this:
a) add a delete queue (and memorize the queue_id)
b) add a "delete" link to the dtl-template, e. g. Kernel/Output/HTML/Standard/TicketView.dtl [...] $Text{"Delete"}</a> - [...]
replace the DestQueueID=x param with your delete queue_id
Danie Theron Systems Administrator Verpakt Management Services +2711 253 9611 danie@verpakt.com