Hi,
I’ve setup a Stat to show how many tickets have
been closed per Q per Agent.
I am able to select the Agents I want to include, the
Q’s I wish to see and the between Dates to include in the search.
However no matter what date I select as the from date
it’s completely ignored and uses the default date set when the Stat was
edited. The only way I can select a new date is to edit the Stat and change the
closed date. Does anyone know how to correct this problem in the Stats?
I’ve been considering writing my own PHP &
Database queries to pull stats, but haven’t had time. The stats tool
seems much easier to use, if I could get the date working.
Cheers,
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