Hi,

Please also suggest the use of having this field.Is this just used to suggest that we are writing a closure note for the
ticket and the note is internal or  external.

Also why do we want to put note-external with the closing ticket when we are not notifying customer.

Please also suggest how to configure and can I add a new note type here


On Wed, Mar 10, 2010 at 5:26 PM, CARNINO Daniele (FIAT ITEM) <daniele.carnino@fiatgroup.com> wrote:
Note internal is visible only to the agents.
Note external is visible also to the customer, provided that the customer is enabled to the customer interface.
 
Ciao, d.

Da: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Per conto di manish ramteke
Inviato: mercoledì 10 marzo 2010 12:53

A: User questions and discussions about OTRS.
Oggetto: Re: [otrs] Use of "Note Type" which is present in close ticket page

Hi,

Please help me with this.


On Wed, Mar 10, 2010 at 1:01 PM, manish ramteke <manish.s.ramteke@gmail.com> wrote:

Hi,

Please let me know few cases for which we would like to use field  "Note Type" on page appears while
closing tickets.What is meaning of note-internal and note-external values for Note Type field and how can I configure them.

Thanks in advance.

Regards,
Manish Ramteke







Regards,
Manish Ramteke




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Regards,
Manish Ramteke